Refund & Return Policy (USA)

At Bella Vogue, we are committed to providing high-quality women's handbags that combine style, functionality, and durability. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process in accordance with the policy below.

1. Return Window

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Unfortunately, if more than 30 days have passed since your item was delivered, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

• The item must be unused, unworn, and in its original condition.

• It must be returned in its original packaging.

• All original tags, accessories, manuals, and inserts (if applicable) must be included.

• A valid proof of purchase or order confirmation must be provided.

For hygiene and quality assurance reasons, items that have been used, washed, damaged by the customer, or altered in any way are not eligible for return.

Items returned without meeting these requirements may be refused or returned to the customer.

3. Return Shipping Costs

We believe in maintaining a fair and transparent return process.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. After reviewing your request, we will provide a prepaid return shipping label where applicable. Once the item is received and inspected, we will arrange a replacement or issue a full refund.

Customer Remorse (Change of Mind)

If you wish to return an item because you changed your mind, ordered the wrong product, selected the wrong color, or no longer need the item, you will be responsible for:

• Arranging the return shipment.

• Paying all return shipping costs.

Please note that original shipping charges (if any) are non-refundable.

4. Restocking Fee

At Bella Vogue, we do not charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Returning an item is easy.

Step 1 – Contact Us

Contact Bella Vogue Customer Support and include the following information:

• Your Order Number

• Reason for the return

• Photos of the item (required for damaged or defective products)

Step 2 – Return Authorization

Our support team will review your request within approximately 24 business hours. If your return request is approved, we will provide you with complete return instructions and, where applicable, a prepaid return shipping label.

Step 3 – Ship the Item

Carefully pack the item in its original packaging and send it to the return address provided by our customer support team.

Return Address:

21 W 94th St
New York, NY 10025
USA

6. Refunds

Once we receive your returned item, our team will carefully inspect it to ensure that it meets the return eligibility requirements outlined in this Refund & Return Policy. The inspection process helps us verify that the item is in its original condition and qualifies for a refund.

If Your Return Is Approved

If your return is approved after inspection:

• You will receive an email confirming that your refund has been approved.

• Your refund will be processed and issued to the original payment method used to place the order.

• Refund processing begins as soon as the return is approved; however, depending on your bank, credit card provider, or payment service, it may take up to 7 business days for the funds to appear in your account.

• The exact time required for the refund to be reflected in your account may vary depending on your financial institution.

If Your Return Is Not Approved

If your returned item does not meet our return eligibility requirements, your refund request may be declined. In such cases:

• We will notify you and explain the reason your return was not approved.

• If applicable, the item may be returned to you at your expense, or alternative options may be discussed by Bella Vogue Customer Support.

If you have any questions regarding the status of your refund, please contact Bella Vogue Customer Support, and we will be happy to assist you.

7. Exchanges

If you would like to exchange your item for a different product, color, or style, we recommend following the process below for the fastest service:

1. Return the original item by following the return procedure outlined in this policy.

2. Once your returned item has been received and approved, place a new order for the item you would like instead.

This process helps ensure faster order processing and product availability. Please note that exchanges are subject to product availability at the time your new order is placed.

8. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Personalized or custom-made products.

• Final sale or clearance items marked as non-returnable.

• Used, worn, washed, or altered products.

• Items returned without their original packaging, tags, accessories, or proof of purchase.

If you are unsure whether your item is eligible for return, please contact Bella Vogue Customer Support before sending it back.

9. Customer Responsibilities

To ensure a smooth, fair, and efficient return process, customers are responsible for meeting the following requirements:

• Submit your return request within 30 days of the delivery date.

• Ensure the item is unused, unworn, unwashed, and in its original condition, free from any signs of use, damage, or alteration.

• Return the item in its original packaging, including all tags, labels, accessories, inserts, manuals, and any promotional items that were included with the purchase.

• Provide a valid proof of purchase, such as your order confirmation, receipt, or order number, to help us verify your return request.

• Securely package the item before shipping to prevent damage during transit. Customers are responsible for any damage that occurs due to improper packaging.

• Pay the return shipping costs if the return is requested due to a change of mind, ordering the wrong product, selecting the wrong size or color, or any reason that is not the result of our error.

• Follow all return instructions provided by Bella Vogue Customer Support before sending the item back to our return facility.

Please note that returns which do not comply with the conditions outlined in this Refund & Return Policy may be rejected, returned to the customer at their expense, or may not qualify for a refund or exchange. Bella Vogue reserves the right to inspect all returned items before approving any refund, replacement, or exchange.

10. Need Help?

If you have any questions regarding returns, refunds, exchanges, or any part of this Refund & Return Policy, please contact Bella Vogue Customer Support.

Our support team is committed to providing prompt and professional assistance and will do its best to resolve your inquiry as quickly as possible.

📞 Get in Touch

Have a question or need assistance? The Bella Vogue Customer Support team is always here to help. Whether you need assistance with your order, products, shipping, returns, refunds, payments, or any general inquiry, we're committed to providing you with prompt and reliable support.